Frequently Asked Questions
Everything you need to know about our premium beads and supplies.
How long does shipping take for my bead order?
We typically process orders within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for damaged items?
If your beads arrive damaged or defective, please contact us within 48 hours of delivery. We offer a full refund or replacement for any items that do not meet our quality standards.
Are your beads lead and nickel free?
Yes, the safety and quality of our materials are our top priorities. All HBK Bead Supply products are strictly tested to ensure they are lead and nickel free, making them safe for all jewelry designs.
Do you offer bulk or wholesale discounts?
We offer tiered pricing for large orders. If you are a professional jewelry maker or business looking to buy in bulk, please reach out to our support team to apply for a wholesale account.
Can I change or cancel my order after it's been placed?
To ensure fast shipping, we begin processing orders immediately. You can change or cancel your order within 1 hour of placement by contacting our customer service team via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.