Returns & Exchanges
At HBK Bead Supply, we want you to be fully satisfied with your creative materials. If your order doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and a list of the specific beads or supplies you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original bags or containers to prevent damage during transit, ensuring all strands and findings are accounted for.
Ship Items Back
Affix the provided return label to your package and drop it off at any authorized shipping location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned inventory, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing